7 Easy Steps to Launching your Brand's Social Media Campaign


3m to read /

Follow these seven simple steps to launch a successful social media campaign for your brand. Whether you are a SME or a large business, a digital marketer or an agency, these easy to follow steps are essential for a social media campaign that will get you the results.

1/ Start with setting goals and budgets

Social media isn't a stand alone effort. Check with your colleagues and teams as to what their business goals are for the campaign you will launch. What are you building this campaign for? Awareness? Sales? Increasing customers or launching  new product. Clearly define your goals and have a sense of direction. With this in mind have a budget in mind. How much are you willing to spend? What are your conversion goals based on that budget. Work towards your campaign with these parameters in mind.


2/ Assign a team 

Once you have goals, you'll probably know who would be the best people around you – who have a decent amount of knowledge, and ideally both experience and expertise in social media marketing – to be on your campaign team. Remember, not every one will have the same enthusiasm for every campaign. Note that you'll need someone for strategic direction, for content creation and production, and someone who will manage the community and connect with your audience and track progress. Pick your best, before you begin.

3/ Define your channels based on your goals

Your campaign can't do everything for everybody. As set out in your goals, you have a specific task for the campaign. Based on this, select which channels or platforms you want to be on (or should be on). Every kind of content has one or two specific channels that are best to deliver that content on. What you can do on YouTube is very different from what you can do on Pinterest. Or Twitter. Do a proper bit of research on your target audience. and what goals you have defined, and then set a channel strategy for the campaign.


4/ Define the objective in detail and what value will the campaign bring?

The first step in this direction is to get solid customer insights. Once you know more about your target audience, and what value you can provide for them in your campaign, you need to set out these objectives in detail. What is exactly the one single purpose of the campaign? Are you offering a discount or a special offer? Is his a seasonal campaign? Are you trying to create better brand awareness? Is it a 'how to use our products better?' or a customer service oriented campaign? This wil help define the next step – content creation.

Read this: 
Win with Content for your Brand: Give away value and usefulness

5/ Develop your content

Do you have a content strategy? One that will resonate with your goals and your objectives? Is content going to be for long or short term? Does it provide value? Is it useful? Will your audience come back for more?

Ideally, any content you create as a brand should be able to attract your target audience. That's the opening position. You need to come across as someone who's there with the right information for what they're looking for, and that you are the authority on that information, that topic. Your content needs to engage and build a sense of 'need' – that's how you build affinity or loyalty to your content. Finally, a brand's content after all, isn't there for charity. You want your audience to take some sort of action – to buy your product, to share your content, to believe in your brand. You need to drive towards that end game.

Content usually responds to a need. Your content should be there as a solution, as a response to that need. Your content needs to be there in our search driven world.  Before you set out on developing a content calendar or create a content strategy, you need to have a grasp on what your audience expects from you as a brand. A good content plan is built around the customer.


6/ Have a distribution strategy and create a schedule

One important way to succeed with your brand's content marketing efforts is to get content distribution strategy right. You may be creating amazing content, but unless you add the value of 'context' to that content – meaning distribute them across relevant platforms and media, your content will remain distant and irrelevant to your target audience.

Once you know where and how you will engage with your audience, define when. Do you need to post once a day? Twice? Or does your campaign feel right for just once a week? And when also means on which platforms at which time of day.


7/ Publish, engage, track and follow up

Once you launch your campaign – across the platforms and channels that you have defined as best suited for the purpose and detailed objectives, you need to track your performance, you need to continuously engage with your audience – following up, listening to what they say, answering back, and tracking your performance. And you then use what you are learning either to replenish your campaign, perhaps revise it, fine tune it, and keep at it.



Please share this with your friends and colleagues, and do feel free to add your comment. Thank you.


Resolve your target audience's problems with content to win them over to your brand


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Today's digitally savvy consumer (read as mobile powered) is looking for solutions 24/7, 365. Brands can transform their digital marketing by being 'Right There, Right Then' with their message to win them over.

When a consumer wants to know something, wants to go somewhere (on a holiday, to a restaurant, to a business location), wants to do something and wants to buy something, they need to connect with the brands that have solutions right away. Simply put, these are the four basic need states that digital marketing needs to answer. And answer quickly and effectively. By being 'Right There, Right Then'.

micro moments by Google


Today's marketing needs to be in the here and now. It is about intent, and the answer to that intent needs to be there right away. Today's audience is starved of time, and have very little attention. Brands need to adopt the following five 'experiential' forces to transform their digital marketing.

1.  Synchronize

Today brands need to have a well synchronized multi channel strategy. In our world of Always On, it's important to be across all consumer touch points (including all offline) to lead the consumer towards becoming a customer. The process of learn, discover, research, socialize and buy is best optimized to be seamless and uniform. You can't transform your digital marketing unless it is founded on a one brand many channel strategy.

2.  Localize

Brands today need to have content to meet the demands of the consumer – in many forms. But what's critical is context. Consumer behavior is changing because of what mobile uniquely allows them to do – to find most answers when they need it, around where they are. Mobile's geo location technology empowers consumers more than ever. Brands need to focus on local first, specially those in retail.

READ THIS6 Ways to Be There in Today's Search Driven World

3.  Personalize

Mass marketing is fading fast to micro marketing where products and experiences that are created to treat customers individually—along with personalized marketing treatments—are what's winning the marketing battle. You really need to know your audience, and their intentions. Audience insight is your first key step. Insight is what transforms your digital marketing.

READ THISCustomer Insights is your First Step in Digital Marketing

4.  Socialize

Today, it's absolutely essential for a brand to be there on social media. Consumers and customers want to be empowered by brands to be connected and be in the know. And social media is where they turn to for that connection and brand engagement. Social is where today's consumer gets informed and inspired.

READ THISHow to Make your Social Media Rock Solid by Listening and Acting Quickly

A website is no longer enough, and on your website you must include social sharing buttons and ensure that web content is always shared on social platforms that you are on. Social media interaction is key – you really cannot engage and interact on your website with your audience as you can on social. Make this your key channel and be relevant. With today's social "buy buttons" social has become a marketplace. But it's not about just selling.

Move from Selling to building Relationships – this is what will end up giving you a far more robust presence online. One that meets and engages today's audience.

5.  Maximize

Your brand's content marketing needs to be both relevant and engaging. That content, that information needs to be in the here and now. It needs to be current, always-on and outstanding to rise above the rest.

READ THIS8 Must Have Steps to Unleash the Power of Content Marketing for your Brand

Brands need to realize that one size does not fit all. The campaign is traditional. The TV spot is losing its impact. Localization is really becoming important. And personalization of brand message is what is cutting through. All these factors are critical to help transform your digital marketing.

And that's the basics of digital marketing strategy. That's 101. Please share this post with your friends and colleagues today... And do comment if you feel you want to add to this.

Now read this:

Intent is the new black in digital marketing. In-the-moment marketing is what's hot.

Use the Power of Here and Now: Convenience Marketing with Wearables


6 Winning Social Media Post and Content Ideas that help engage audiences




3m to read /

Here are some ideas for social media posts that help your brand keep your audience engaged. You should not be posting content that's focused purely on your brand – that's boring. But even if you post on topics that are interesting, that somehow connect to your brand, you still need inspired content buckets to use to vary it up a bit. Here are a few content types that you can use to keep your audience interested and engaged:

Before you start, you really need to know your audience. Your customers, your targets are looking for content that helps them, content that is useful to them, in context of your brad or product. It is critical to realize that Customer Insights is your First Step in any Digital Marketing. Once you are armed with that insight, you can develop posts that serve to those areas of interest...

1. How-To 

'How-to' posts have immediate value for your audience. They are practical, it helps them with their daily lives or solves a particular problem they may face. 'How-to' posts also makes your brand look an authority on the topic – and you become a go-to source for information and inspiration. You'll need to think about your audience and not just interaction with your brand. What do they really need to know, versus what you want to tell them? Think of them first, not your brand. Think value.

2. Tips 

Tips are simple posts that could be quick lists or small nuggets of information for your audience. They should be readable quickly – one should be able to skim over them. Tips are tactical and different from How-To posts because they don't need to explain a whole process in detail. Tips are highly ever green and shareable, and have key word value as well. 

3. Lists

List posts are for quick, immediate consumption. They can be shared easily, and people consume these "listicles" far more readily and easily than any other type of posts. They are optimized for web and mobile consumption and get shared more often. Good list posts are not long. The points can be one liners and can easily be converted to visuals. List posts can be built around your brand or product, but should ideally, go beyond that in providing value.

4. Tools

Tool posts are like Tips and How-To posts, but these don't necessarily have to be your brand related directly. You can curate these from around the web if you need to. Grab hold of useful sites, plugins, and downloads that make your life easier and share them with your readers. Keep the content useful and relevant to your topic and your brand.

5. Influencer content

You can get relevant and insightful content from influencers in your domain. Influencer content adds credibility to your brand and also builds relationships with the right influencers you use. They in turn can help build audiences and engage them for your brand or product. You can simply curate influencer content and serve it up for your audiences on relevant topics, or get the influencers to participate and contribute to your content.

10 Essential Steps to Influencer Marketing Success for your Brand

6. Thought leadership

These are point-of-view posts that establish your brand as a knowledgeable authority on topics that your audiences find relevant. The purpose of these posts is to demonstrate understanding and command of the topics you want to lead on. These may not have tactical impact on your audience, but have larger corporate impact as a brand. They make your company look great and reliable. They should be transparent and open, and have consumer/customer value as an end goal, and should not be about corporate drum beating.

6. Interactive and participatory

You can have your audience participate and contribute to your posts and your content overall. User generated content and opinion goes a long way in convincing your audiences about your brand or product. It's so much better that just one-way posting from you. Mix it up with polls, ask for UGC (User Generated Content), request them to share their opinion, create quizzes, and ask your audience to develop content with tips, experiences and hacks.


Keeping your content types varied and interesting is key to engagement.  That's Digital Marketing Strategies 101.

Now read these related posts on content and social media:

8 Must Have Steps to Unleash the Power of Content Marketing for your Brand

Winning Content Strategy: Always share something valuable and useful

7 Useful Social Media Post Ideas for winning Content Marketing

Customer Insights is your First Step in Digital Marketing

7 Winning Content Ideas for your Social Media Posts




3m to read / 

It's not easy to come up fresh ideas for your social media posts every day. Here are seven easy to follow tips on types of winning content you can create easily.


1. Questions and Answers

Questions and Answers make up great stories. One easy way to create interesting posts is to pose interesting questions. Remember, your audience loves sharing experiences and opinions on social media – so provide a platform for their expression. Having a relevant and interesting image to go along with your question will get immediate attention, and more people will engage. You can ask your audience which of your products, for example, they really like. But don't always post questions just about your brand. They should involve the audience's genuine interest and passion. You can also get a lot of interest by asking them to predict something. For some questions, you can provide two options as answers, rather than leaving them open ended.

Another way is to provide answers – again with relevant and useful visuals. These resolve the audience's problems, or answer queries. Many brands use this content bucket to respond to Frequently Asked Questions about their products. 'Answer' posts can be useful 'how-do' demos, instructional videos, simple solutions explained visually and more.


2. Fill in the Blanks and Poll Posts

Asking your audience to fill in the blanks actually engages them and gives them a sense of direction on how to express themselves. "My favorite player in Superbowl LI was ___________". Or get a sense of which social platform they are most engaged on "The social media platform I use most every day is __________". You get the drift.



3. Create a theme for days of the week

If you create bucket themes for days of the week, you can come up with content for those days easily. As well, people will know what to expect – it gives them a feel of consistency about your posts. Movie Mondays, Tuesday Tip of the Day, Wednesday Windows, Thursday Thanks, Friday Fun, Saturday Showtime etc. Often you can actually find day themes that are common hashtags, and you can get more mileage by using those hashtags.



4. Special Holidays, Unusual and Funny Name Days

There are names for almost every day of the year – and a lot of them have hashtags attached to them. You can create pretty cool content by building your posts around these day themes. You can ask them questions around the days theme – and perhaps have a quirky call to action. Be sure to use appropriately relevant visuals to make these posts interesting. Check out this site to get a list of days in the year you can build your posts on. Remember, it can be days, or weeks, or even occasions that you create.


5. Jump on the Local Events Bandwagon

There's usually a lot of interest on events around town – a concert, a special occasion, a gala or a big sporting event. You can use the buzz around these events to generate interesting content. Use hashtags when possible. Actually, these can be global events as well where a hashtag will get you a whole lot more interest than a normal post. You can plug the local event, provide tips, may be even a couple of free tickets...

6. Feature your customers

This works like magic. People want to be heard and seen on social media. You can feature customer testimonials, demos, unboxings or even a simple 'how-to' tip that they provided. Use their photos or videos – this adds visual value and authenticates the post as well.

7. Share resources

You really need to come across as their friend, as someone who provides useful content. Don't hesitate to provide information, tips and resources from third parties that will be of relevance to your audience.

These are simple tips to follow. And they make for interesting content buckets that go beyond the usual types you do on a regular basis. Create useful, interesting content and you'll engage your audience better. And that's That's Digital Marketing Strategies 101.

Please share this post with your friends, and please comment on this if you want to add something...

Now read more on social media and content:

• 6 Critical Steps to a Winning Social Media Strategy

• Winning Content Strategy: Always share something valuable and useful

Content Marketing Strategy: What kind of content should you create?


How to and What to Track on Social Media: Facebook, Instagram & Twitter



4m to read / 

How to and what to track on Social Media – on Facebook, Instagram and Twitter is really about reaching the right people at the right time – and engage them successfully. Many social media marketers are confused about what to track – and why, and how. Follower counts really do not matter. They're good for the ego, but they really mean very little.

In a report done by Forrester, we learn that businesses have an engagement rate of less than 0.2%. Instagram was the only exception to that statistic. Imagine, if you have 100,000 followers. This means, that actually only 200 people have some sort of interaction with your post. I would rather have just 10,000 followers and 2%. Same 200!

Your first step is to do a complete audit of your social media. What works? Which posts deliver better engagement? Which ones fall flat? Are you talking to the right people? Do you know your target audience? Your customers? Your social media is really about delivering to them, engaging them.
Customer Insights is your First Step in Digital Marketing.

Facebook Metrics that matter

Facebook offers some really useful insights on performance. Log in as a manager of the page and look for the Insights tab.


Facebook provides a very useful dashboard of the key metrics you need to track. The two critical ones are Post Engagements – the number of times people have liked, commented on, and shared your posts; and Actions on Page – how many times have people clicked on your Call toAction. Of course, you can check out Page Views, Page Likes and Reach,  but if you've got no engagement, these mean nothing.

Your most important KPI (Key Performance Indicator) is to push towards increasing post engagement. A quick way is to go through all your posts and identify the ones that did well on Engagement. Try and replicate what you did there. Facebook actually shows engagement metrics by category – Video, Photo, Status or Link posts. Here, it also tells you, that may be your video posts are doing really well, and your Link posts are not.

It's also important to have benchmarks. Check out how your competitors are doing. Facebook provides engagement performance for any other pages you choose to watch. This should also help you set some goals. You'll also see which posts perform for them – giving you ideas for your content and format.

A way to track conversion from Facebook is to track Actions on Page. The report shows you who clicked on links on your page – to your website, for example. You can track by device, location, gender and age. If you look at Page Views and then hold that against Actions, you'll get a conversion rate.

Track what's key on Instagram

Previously, we depended on third party analytics platforms to track Instagram performance. For deep dives, we still do. But Instagram now have some built in analytics available. First off, Instagram will always have better engagement rates than your other social platforms. But it's important to engage on a continuum – meaning you need people to come back to you, regularly. You need to have a Business Profile on Instagram to gain access to Instagram Insights. (Here's How to convert to Business Profile)

Engagement on Instagram is measured in Likes and Comments. Links within posts are not allowed. Actually, you can have a link, say to your website, but it has to be in the bio. A neat way to track 'Instagram conversions' is to have a custom landing page on your website – only for Instagram traffic. As well, it's best to use a custom trackable link like Bit.ly (I swear by this), or Google's Campaign URL Builder.

So, what do you track on Instagram? 

1. A simple one is average Engagement Per Post. Add up your Likes and Comments and divide the sum by the number of posts. Track this over short periods – like a week or month to keep this metric current.

2. Track Engagement as a percentage of your total population of followers. Take your total engagement (Likes + Comments) and divide by your total followers. Does your growth rate reflect how often you post? What about the types of photos you posted over the last period you measure?

3. Some people are keen on follower growth. It is important to track Follower Growth rate only to see if you doing things right on the platform

4. Track traffic from the URL in your bio. This literally tracks conversion.

Follower locations is important – it tells you where your key markets are, and helps you time your posts. You should also see when your followers are active and which posts are working with your audience. This way you can optimize what and when you do on Instagram.

Twitter Analytics that count

Twitter provides some interesting metrics in the Analytics dashboard. On the Home tab, you can track performance numbers for the last 28 days, as well as your top tweets. You can track how well you are able to engage your audience with your tweets –  there's a list of your recent tweets with numbers on impressions, engagements, and engagement rates.

Impressions – really don't matter, because it counts the number of people who have seen your tweet – but that doesn't mean they haven't just scrolled past them.

Enagement is the key metric. Engagement is when when people actually click on, favorite, retweet, or reply to your tweets. A 28-day average compared to the best performers help you find out what went right. You need to try and increase your engagement rates. That's a great KPI for twitter. Check which tweets did well, and replicate what went right. Also check engagement against time of day or day of week. Build a post schedule based on this insight.

Audiences matter. You can go to the Audiences tab to know more about your followers. You can see a breakdown by interests, buying style, household income, and net worth. The interest data, for example, helps you define where you should focus on for your topics. Afterall, reaching the right people is key.

Many marketers track a lot more information using tools and dashboards, and then combine them to track overall social performance. The above are the absolutely critical ones you track – without having to spend a lot of money on paid-for analytics. By the way, I also recommend tweetreach which is pretty cool  for analyzing twitter performance.

Please share this post with your friends...

Now read these related posts on Social Media:

6 Critical Steps to a Winning Social Media Strategy

8 Ways to boost customer loyalty using Social Media

6 Types of Social Media Posts to Engage your Audience

7 ways your brand can increase Facebook organic reach




5 ways to get fans to create social media content for brands


3m to read / 

Include your fans in your social media marketing by letting them create content for your brands. Social media content today is a lot about story telling, and today those stories need to be authentic and ones that add value to the consumer.

According to a study done by Nielsen, “92% of consumers trust online content from friends & family above all other forms of brand messaging. And they trust strangers second most — far more than they trust content from brands. Social media content generated by your fans – your community – is a great way to add that spark of authenticity and creativity and enables marketers to tell brand related stories without having to work hard at creating them.

1. Curate content under a clever and catchy #hashtag

Let your brand be the platform that your fans use to get recognized and be creative. Focus the spotlight on your fans and you'll get a whole load of user generated content. Use a clever and catchy hashtag to curate all the content – which will give you instant access to what your fans and followers are uploading.

Check out this amazing #wanderlust campaign by National Geographic. It asked users to simply tag their photos of beautiful places and people with a @wanderlust hashtag – creating a much loved opportunity for fans to highlight their photography skills under a famous brand banner – National Geographic. The brand had access to a huge collection of content that they could use in their social media.


2. Ask them to be creative with your products

Be the brand that brings out the creative side of your fans and followers. Encourage them to think outside the proverbial box and come up with interesting ways to showcase your products and how they use them. All of the social platforms like Facebook, Twitter, Instagram, Pinterest and Snapchat offer your fans great opportunities to show their creative sides with photos, videos, tweets or simple posts.

The key is to get your fans to get involved with your products and your brand and give them the freedom to be creative. Unboxings are a great way to encourage fans to create user generated content around your product.

3. Ask them for their opinion

Fans like to have a voice – specially when it comes to brands and products on social media. Ask your fans and your community for their opinion. Let them tell you about their preferences, ways they use your products, cool features (that may be even you didn't know about), hacks, unboxings, new product ideas, flavors, colors etc. Run polls across your various platforms. People look to social media for recommendations, reviews and feedback from “real” people – make these authentic conversations work for your brand.

4. Run contests with low barriers

A lot of brands try to get user generated content by running contests and some are hugely successful. But they key to running contests is a prize they'll value, and more importantly, removing or lowering barriers to entering. Make it easy. Keep it simple. Allow text only submissions. Don't insist on high quality videos in HD.

Open up the contest across multiple platforms whenever possible. You can use a catchy #hashtag to bring all the entries together (see Point #1). Contests should motivate and encourage your fans and followers and inspire them to be creative and innovative. Without too much effort. For example, one research finding shows that "contests which allowed for text-only submissions (in addition to photos and video) saw a 900% lift in submission volume."

Here's an interesting post from Hootsuite on some of the best UGC contests.

5. Offer multiple ways to upload content

Offer multiple ways to upload content across multiple platforms. Don't just insist on submissions that are limited to smartphone uploads (like Snapchat). Open up across various platforms and ask for content. But remember, in today's mobile driven world, you absolutely must engage and make your submissions possible using mobile. User generated content (UGC) comes in various forms, formats, and sizes. Be open to harnessing a 140 character tweet or a long form blog post, a 10 second 'snap' or a 3 minute YouTube unboxing. Remember they're all products of brand love.

UGC or User Generated Content can help your social media in unprecedented ways. Remember to make it easy for your fans to engage with your brand and product and it will flow in.

And that's the basics of digital marketing strategy. That's 101.
 Please share this post with your friends and colleagues today... And do comment if you feel you want to add to this.

5 Sure Shot Ways to Build a Better Brand Image with Instagram


4m to read / 

Instagram offers 58 times more engagement per follower than Facebook, and 120 times more engagement per follower than Twitter according to a Forrester report.  People come to Instagram for visual inspiration and the simple design allows captivating visual storytelling. 

Highly engaged community

Instagram is a highly engaged community with more than 400 million active users. More than 40 billion photos have been shared – of which 75% are outside the US. Instagram sees 80 million_ photos uploaded every day and gets 3.5 billion Likes daily. The numbers are compelling. But even more compelling is the format and the possibilities for brands.

Before you embark on Instagram, find out more about your target audience. What kind of brands do they follow? What kind of images resonate with them? What kind of content are they looking for from a brand? Start with listening. The importance of listening in social media, and how to get it right.

Here's how to best engage your audience and inspire them with the visual power of Instagram...


1. Use high quality images

Quality images are both professional photos or those taken on a camera phone – what's key is interesting composition and subject matter. 

Remember that it's not about selling your product. Yes, your products will feature, but make sure they are done beautifully, cropped properly, and tagged with relevant hashtags. Creativity is key. Vary your product shots – using pro quality images, different types of angles, lighting etc. Images should be high-resolution and visually stunning. People spend just a few minutes scrolling through Instagram at a time, and they only engage with content that captures their attention.

Go beyond product to lifestyle. Show lifestyle images around your product that have wow value. Use life-inspired backgrounds, scenes, and models to add a scenario to your product. In marketing terms, by creating aura and stories around your products, using the culture and lifestyle that surround them, you’re amping up your brand equity.

2. Use the Power of Video

Instagram now has a 60 second video format. Video content is compelling and multi sensory. Make sure you have relevant, attractive, and entertaining video content for your account. The new long format on Instagram now makes it possible to make your video-told stories both beautiful and complete. Don't just resort to re-purposing your YouTube content. Create Instagram specific videos that appeal to the Instagrammers way of life.

The new limit allows for a wider range of content – from how-to demos, quick unboxings, sharing the 30 second or even a 60 second tv spot (careful, there), and more "live" coverage of events, launches, product demos etc.

3. Let fans build content

Write compelling captions that draw in your following to do something. To share your content. To become believers and ambassadors for your brand. Today, any one with a decent smartphone has the power of a beautiful image in their hands. Use that power. Remember that Instagram is all about beautiful storytelling. Encourage fans to tell stories around your brand.

Engagement on any social is about a dialog, about participation. Not selling. Instagram is a huge social culture, and selling, hard selling, just doesn't fit in to that culture.

4. Spot your key fans and influencers

User Generated Content allows you to have powerful, trustable, sharable content.  Highlight key fans and encourage them to engage with your content and post their own content about your brand. Perhaps a special #hashtag contest can help you curate UGC for your brand. Search for a popular hashtag related to your brand, seek out a photos and videos that are content which can be used by your brand and that your audience would enjoy. 

Today, users trust information received through UGC 50% more than information from other media sources, including TV, newspapers, and magazines. Use the power of UGC by pushing for relevant content by your key fans and influencers.

5. Use the power of Hashtags

Instagram allows for up to 30 hashtags per post, but the platform recommends that brands focus on using the right hashtags relevant to both brand and content. Collect and have ready relevant hashtags that your brand could use. This might include "branded hashtags" like your brand name or slogan (like #justdoit for Nike). It could be your brand name or a specific brand campaign (#nikeplus). A product name can be used as hashtag, so can the location of the shot if it's relevant. This list of hashtags evolve, but it's important to have one.

Not just for Instagram, but for any social media Customer Insights is your First Step in Digital Marketing. Be flexible here, because as you keep listening out for what your audience is looking for, the goal posts almost always move. Types of images that trend on Instagram often change quickly. Stay on trend.

Last word: Instagram does not work in isolation. Use it in tandem and in sync with your other social media efforts and your website content.

Remember, it's the visual power that makes Instagram an ever popular social platform. Use that power to your benefit to build a better image for your brand.  And that's the basics. That's Digital Marketing Strategies 101.

More useful reading on Instagram


How to Engage your Audience with the Visual Power of Instagram

Instagram's new video limit is now 60 seconds. How can brands benefit?

Instagram has changed the way you see posts based on new 'interest' based algorithm

How to Engage your Audience with the Visual Power of Instagram


6m to read / 

People come to Instagram for visual inspiration and the simple design allows captivating visual storytelling. Here's how to best engage your audience and inspire them with the visual power of Instagram.

Instagram is a highly engaged community with more than 400 million active users. More than 40 billion photos have been shared – of which 75% are outside the US. Instagram sees 80 million_ photos uploaded every day and gets 3.5 billion Likes daily. The numbers are compelling. But even more compelling is the format and the possibilities for brands.



Before you embark on Instagram, find out more about your target audience. What kind of brands do they follow? What kind of images resonate with them? What kind of content are they looking for from a brand? Start with listening. The importance of listening in social media, and how to get it right.

Set up your brand on Instagram properly

This is important step one. Get your brand name right, and recognizable. It's important that your branding on Instagram is consistent with what you have on other social platforms. Make sure your profile pic is good quality and depicts your brand in the best way possible.

Write an interesting bio – that's what every one sees before they click to follow you. Make sure your proper brand name is in the bio. Your bio should be short and interesting, so people can see value and decide to follow you. Remember that your bio should resonate with the Instagram community.

Create and develop a following – an audience

Before we come to your Instagram content, you need to on an on-going basis reach out to a large following. Yes, you can only do that with great content, but you do need to work on this. Discoverability on Instagram is hashtag based. Use hashtags based on key words and phrases that are relevant to your brand story. Don't forget to research trending topics and hashtags regularly. Use them. Your hashtags should include specific tags as well as the wider topic tags. You can (and should) also develop unique hashtags just for your brand. You can also use the power of influencers and user generated content to expand your following and audience.

Post attractive, beautiful images and content that's interesting

This is the sure shot. Remember, again, that it's not about selling your product. Yes, your products will feature, but make sure they are done beautifully, cropped properly, and tagged with relevant hashtags. Creativity is key. Vary your product shots – using pro quality images, different types of angles, lighting etc. Images should be high-resolution and visually stunning.

Go beyond product to lifestyle. Intrigue is a great appeal factor. Show lifestyle images around your product that have wow value. Try unusual. Use life-inspired backgrounds, scenes, and models to add a scenario to your product so users can imagine "using the power of your visual" how great those photos would look like when shooting them with your camera, or transport them on to a sailing trip wearing your boat shoes. In marketing terms, by creating aura and stories around your products, using the culture and lifestyle that surround them, you’re strengthening your brand equity.

Don't forget to include special promotions and exclusives for your Instagram followers. Share inside stories, visually share your culture, your benefits and your moments of appeal. Promote events, promote other long form content on other social platforms using attractive visuals to guide your audience there.

Use the power of video: Instagram now has a 60 second video format. Video content is compelling and multi sensory. Make sure you have relevant, attractive, and entertaining video content for your account. The new long format on Instagram now makes it possible to make your video-told stories both beautiful and complete. Don't just resort to re-purposing your YouTube content. Create Instagram specific videos that appeal to the Instagrammers way of life.

The increased limit – now a full minute, definitely creates a whole new opportunity for brands. The 15 second limit was crisp, short, and brands needed to be quick in transmitting their message. It called for precise creativity. It also allowed for the 'insta' factor in instagram. Now with 60 seconds, brands have a lot more room to express themselves – hopefully, still, creatively.

The new limit allows for a wider range of content – from how-to demos, quick unboxings, sharing the 30 second or even a 60 second tv spot (careful, there), and more "live" coverage of events, launches, product demos etc.
Whether its a story in a single video, or a series of ads that lead to the next 'episode' you can tell a really interesting story in your ads. This is a far cry from the quick "Buy Me, Buy Me" product ad. This route takes a whole new road – a road that the consumer finds that he or she wants to take – and hopefully enjoy the journey. Because there is a reward – an interest generating, absorbing tale being told.

Read the details on the new Instagram video format here (and how to use it well):
Instagram's new video limit is now 60 seconds. How can brands benefit?

Encourage participation

Engagement on any social is about a dialog, about participation. Not selling. Instagram is a huge social culture, and selling, hard selling, just doesn't fit in to that culture. Write compelling captions that draw in your following to do something. To share your content. To become believers and ambassadors for your brand.  Today, any one with a decent smartphone has the power of a beautiful image in their hands. Use that power.

You must always respond to comments and queries – and as well, in particular to great image contributions to your brand by followers. You could run competitions, ask for user posts around your hashtags and about how they use your product – champion their stories. It's a lot about what your audience is looking form. You'll be better off when they participate, when you provide relevant content to their intent. Read how Consumer intent is key.

Track how you are doing. Measure and remodel

Which posts are doing well? What kind of images get the best engagement? Have you timed your posts right? Remember insights is key. Use a tool like Iconosquare.  It tells you your total number of likes received, your most liked photos ever, your average number of likes and comments per photo, your follower growth charts and more advanced analytics.

Not just for Instagram, but for any social media Customer Insights is your First Step in Digital Marketing. Be flexible here, because as you keep listening out for what your audience is looking for, the goal posts almost always move. Types of images that trend on Instagram often change quickly. Stay on trend.

When you have a plan, you'll need to focus on how to go forward – these are sign posts for along the way. 10 Digital Marketing Essentials to focus on in 2016.

Well, that's the gist of how to engage your audience. Remember, it's the visual power that makes Instagram an ever popular social platform. Use that power to your benefit.
And that's the basics. That's Digital Marketing Strategies 101.

See these Instagram case studies on creative for inspiration




Instagram's new video limit is now 60 seconds. How can brands benefit?


Here is now another change at Instagram. This week, Instagram announced that the maximum length of videos on its platform will be 60 seconds – four times the previous 15 second limit.

The increased limit – now a full minute, definitely creates a whole new opportunity for brands. The 15 second limit was crisp, short, and brands needed to be quick in transmitting their message. It called for precise creativity. It also allowed for the 'insta' factor in instagram. Now with 60 seconds, brands have a lot more room to express themselves – hopefully, still, creatively.

The new limit allows for a wider range of content – from how-to demos, quick unboxings, sharing the 30 second or even a 60 second tv spot (careful, there), and more "live" coverage of events, launches, product demos etc.

Instagram have announced that in the last six months, people have spent 40% more time watching videos. This extended format is a recognition of the importance of video for the folks at Instagram. I'm guessing the shift is happening from the importance of filters and tweaks to more solid content in the video format. It also may be an agenda – the 60 second format will allow for more advertising opportunities for brands on the platform and more formats that Instagram can offer.

Brands are and will jump on quick. Selena Gomez, a huge brand in music, already has published a 60-second video clip of some behind the scenes action.

Brands will surely benefit, but this will mean that video content strategy needs to be thought out well. While the 15-second limit was indeed a limit, it also was a tighter framework – allowing for less inane and boring content. Now with 60 seconds to play with, brands and their agencies need to be a lot more careful, towards producing interesting, engaging, rewarding content that befits the Instagram platform.

Brands need to be aware that the new format is not for them to simply re-purpose tv content, so that their posts don't become a bank of their tv spots. That would really turn off fans quickly. One can do a lot in 60 seconds, and this opportunity should not be wasted with boring re-purposed material. Already, just a few weeks ago Instagram have changed to a new algorithm which will determine how you see posts on the timeline. This new 60 second limit will further call for better creativity, more research and insight based content, and hopefully, brands will rise to the occasion. Here's to new thinking: More is more, after all.