Expanding your agency into new markets



Typical Christmas party conversation this one. Specially for those in Dubai, where in spite of the city being the metaphor for all things biggest, loudest, longest, proudest, there's always an yearning for beyond. There is always a need to rue the grass that's greener on the other side. More of, syndrome. Dubai has come back from the ashes of a financial crisis pretty well, thanks to the astute leadership of this emirate, but ad agency folks aren't happy. They would like a slice of the pie from the other side. From beyond.

"Should we expand into Iraq?" or "We're thinking about Libya with an open mind" is the hot topic these days. Both big and small agencies are seriously considering expanding their Middle East options. FP7, one of the largest in the region, have already opened shop in Iraq, and the news from their office at the MCN Hive is that FP7/Erbil is alive and kicking, hard at that. Doing well. Good on them. For smaller agencies, and ad world entrepreneurs, it's a tougher question to ponder. If you diversify and expand too soon into a new market, or a volatile one, chances are you'd fail. 

New markets in the Middle East and North Africa are alluring. They are inherently an oasis in the Sahara, but we forget, that they - like many imagined oases are often optical illusions. The best way to examine this is to see if you have an unfair, first to market or unique to market advantage. It is never a good idea to look at a 'frontier' market adventure because you need a bailout here, and you see Libya or Southern Sudan as a rescue rope. Outbound expansions are for the secure, not the silly.

Also, since it's difficult to create a whole supply chain right away, make sure you can 'post in' some work, transfer assets across the cloud. Oh, of course, check the availability of the cloud. The internet connection there will be a lifeline. Ensure you are subscribed.

Digital specialized agencies, the ones that create websites, mobile apps and solutions, work on user experiences and are Social Media maniacs are lining up. Their pool here is intensely competitive, so they need to see what's out there. That's typical of digital. Zero and one bravado. And there just maybe room for some of it out there. Because not too many people are really designing mobile apps out in Benghazi, there may be a great new door to open for someone now relegated to Media City basement bargains now.

If your agency or parallel adworld-related offering is something above and beyond what's available, go for it. And, specially, in markets where no one's really going into (Libya?), you may have a where-angels-fear-to-tread advantage. Go in, but wear your "fool" proof gear tight. Or stay safe here. And aim for another bigger, stronger, further Guinness Book record.

2014 Hot New Trend: You've got Responsive email


Responsive email is going to be big for 2014. I see no way around it. Marketers are going to wake up and realize that most of their email marketing is now headed for a mobile device (not by their choice, but by consumer default), and the mails are not ready for this. People are still having to pinch and scroll, squint and suffer when sifting through marketing email messages. And even the subject lines (a key tool, repeat, a key tool) are not shortened or adjusted for mobile. What you have is email #fail. So, we're going to have to change this all in 2014.

Most savvy marketing folks have already woken up to mobile ready web. Their sites are responsive – meaning, they are built to auto adjust to  any screen – all the way down to mobile. So, how come, with the resurgence of email marketing  and this new buzz about how subject lines can dramatically alter 'open rates' no one's considered the formatting of emails to auto adjust to mobile?


Once we understand who our customers are, and here in this region, it's ok religion to believe that most are on mobile, it's a given that we need to go responsive asap. It's not an easy one step process, because one needs to create and develop simplified responsive templates. But once that's done, it's really about making it a habit. Usually, a good developer will develop dynamic modules that will deliver auto-adjust mails across all platforms – tablets inclusive.


Then, we 'll need to reset KPIs – meaning our 'open-rate', 'click through' and 'conversion' rate goals really will change – for the better. And they will be achievable. 


Keep a couple of things in perspective. If you are really going to go responsive, make sure your subject line is also geared for mobile. And the snippet text (if you use that) should ideally be contextual and relevant – and interesting. And clicking through? Well, if you send a responsive email which doesn't lead to a responsive, mobile ready site, why bother? So, do get all your responsive ducks in a row.


When one sees genuine improvement and impact via the new ready-for-2014 emails, we can then go back and justify going responsive to our CFOs. Via email of course.


Here is a link to a well done responsive email from retailer Missguided. Drag the ends down on your laptop/desktop to mobile size and see it adjust. Or, if you are reading this post on a mobile, you know already...



HE Reem Al Hashimi at Expo 2020 - the #Dubai presentation: synopsis



The Dubai presentation at the Expo 2020 bid just ended. Her Excellency Reem Al Hashimy presented at Paris. What she said... 

I am now delivering what is likely to be one of the most important speeches of my life. This bid has touched all of us.

The expo team that we assembled in 2011 is still with you today. we will endeavor to give the world an exquisite and memorable Expo. we will endeavor to give the world an authentic portrait of a fast moving world in 2020. we will give Expo 2020 the recognition it deserves.

I hope you have been touched by the spirit of our young country. We have pioneered the concept of one pavilion-one nation.

Big One: Dubai Expo 2020 will be the first carbon neutral mega-event!

Connecting Minds, Creating the Futures' is not just a theme. My generation has been inspired by our forefathers, they have entrusted us with a city that is capable of hosting the world. It is now our turn to hand over this legacy to the next generation. The UAE is a model of openness and stability. The world expo has inspired us and made us stronger.

Dubai's SmartCity wifi move: Mohammad Bin Rashid Boulevard goes wireless- for free!



In one of the first visible moves towards Dubai Smart City, telecom provider du and Emaar have joined hands to provide free wifi access across the entire length of Mohammad Bin Rashid Boulevard in Downtown Dubai. This means that visitors to one of Dubai's top attractions will enjoy free wireless connectivity across the entire 3.5-km-long Mohammad Bin Rashid Boulevard, the bustling heart of the community. Salut!

The initiative follows the ‘Smart City’ project announced by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, UAE Vice-President and Prime Minister and Ruler of Dubai, with the objective of providing all Dubai residents with high speed internet in public places and ‘live’ services and information. Dubai Mall already has free wifi across its entire footprint, and now, even outside, connectivity and smart access to all things online will be free.

Earlier this week Dubai Police launched their app for iPhone and Android, and it is a clever little gem that every smartphone enabled Dubai resident should get. This and other useful apps will be accessed free ion the Dubai Downtown area from today.

Othman Sultan, Chief Executive Officer of du, said: “Today’s announcement marks a definitive step towards realising the vision of His Highness Shaikh Mohammad for Dubai as a progressive and global Smart City like no other. Achieving this vision is a collaborative effort; our role as a telecom company is to leverage technology to more convenience, more fun and more happiness for people, anytime, anywhere, in a more connected world. The investments we have made in a future-proof network infrastructure are designed to cater to the future needs of our customers and meet the aspirations of a Smart City at large.”

Dubai Expo 2020. Every resident supports it.


Expo 2020 is all about the world coming together to expose and share the best of each country's culture and capabilities. But Dubai is already home to more than 200 nationalities, living together to create and produce a positive and happy living environment. This is why we believe Dubai will make an excellent partner to host Expo 2020, and along the way bring to life its vision of 'Connecting Minds, Creating the Future'.

Lowe MENA – one of Dubai's top creative driven ad agencies created a beautiful support YouTube video – voicing an united, multi-nationality support for Dubai's bid for the Expo 2020. 



And here is the beautiful official bid film...

The ad account planner. Everyday magicians.



There's been a lot of ink on the role of the advertising and marketing account planner, and with so much focus on digital and social today, this role is increasingly becoming crucial to the change that is happening in the landscape today : the huge paradigm shift from one way advertising to true engagement, from monolog to dialog.

Is the planner an unique beast? Which side of the fence does he play on? At the agency, she is a strategic consultant who helps route the client's (brands') communications strategies. So he is a client-consumer-agency connector. Ideally, she is an expert at understanding how communication content and media interact and intersect to deliver, to engage with the consumer. Some call this connection planning, some channel planning. It is strategic planning, whichever name you give to the rose.


His main tool is research. Her main output is insight. The currency the planner has in his/her wallet is ideas. It's about using data (in digital, its all data), turning that into meaningful insight and helping then convert that into effective communications. It's ideas. Ideas that are different but that resonate. Ideas that are focused but unbound from tradition and same-old, same-old. Ideas that are culturally sensitive and market realistic. It is focus and broad vision at the same time.


If you're going for heart and mind, for top-of-mind or any other part of the human action-reaction body collective, the planner's role is about being able to define the road signs so that creatives can deliver on simplicity and common sense – in the truths that lie hidden in everyday – so that the message is truthful but interesting (yes, that's a conundrum). It is persuasion.


The planner is a coach, a policeman, a conjurer. A manager of process, a timekeeper, a counselor. A lot of ad professionals believe that every account or client manager is a planner de facto. But they forget the creative side inspirational challenges that the real planner faces. The balancing act between data, insight, demographics and photoshop. The tradeoffs between Likes and brand guidelines. It is magic.


I haven't been around in this market long enough to have a little black book of names and numbers of planners who are all of the above. A handful, I know. One is an old hand at this. The other one is fresh, brimming with ideas and rearing to be the beast. Nancy Khurana, take a bow. You are trending. And the one guy who's the rock? The Original? Tahaab Rais. #Respect. Tahaab is legend. 
Then there are two more. George Giessen. Don't stand up, you can do rabbits and hats, sitting down and blindfolded. Nadine Matar? I'm told it is the genes. I think it's the pure passion. 

Here's to the best in breed...



Connected and intelligent. Dubai Smart City is bound for takeoff.


Dubai. Connected, smart, a city that has technology on its radar. And its going to be for everybody. Driven by HH Sheikh Mohammed and his son, Crown Prince HH Sheikh Hamdan, Dubai Smart City is am ambitious but achievable plan that will open up this city to a whole spectrum of digital services and infrastructure.

Many of these plans were revealed last week at Gitex – the technology conference that every one bows to in the Middle East. From apps that provide mobile access to several government e-nitiatives, connected cabs fro Dubai Taxis, healthcare services, and of course online education to the (unconfirmed) promise of public area free wi-fi – its going to leapfrog Dubai ahead of the Valley and other 'smart cities' like Santa Clara in California.

Data isn't cheap in Dubai (I mean, data bundles provided by either of the two telecom providers, du and etisalat), so the Dubai Government will have to look into that as well, but if wi-fi will be free (unconfirmed as of yet) , that's going to really open up access to the internet, get people 'socially' active, and provide several new channels of access, communications, education and other access related benefits.

The technology is here. There's a whole lot of smart phones, and 3G is commonplace, and several connections are today 4G-LTE enabled. As to whether there will be higher speeds at lower rates is crucial to the success of the plans. Further enhancements to the tech spine behind these plans will help enable people in Dubai to use government services online, in particular to manage education, healthcare and security via smart systems, whenever and wherever they are in Dubai. Arriving tourists should find these services handy, and I'm sure that many apps will be developed utilizing services and providing information, entertainment and on-the-go engagement.

The emergence of wearable technologies is important – with access anywhere, Dubai will be a breeding ground for wearable tech based ideas and platforms should be able to develop programs, apps and other tools. It will of course also have a boom effect on the digital media and advertising industries as a smart city will have smart citizens who will be targeted in smart new ways, hopefully.

From renewing your driving license and car registrations, to paying bills online, Dubai is already pretty smart in that sense. But given these fast forward plans, we'll probably see a surge in emerging digital trends like showrooming, visual search and visual web, wearable tech, tap and go NFC based parking and connected shopping. Because Dubai Smart City it's a big step towards utility and value addition, towards technology for all – its bound to succeed.